Sometimes though, for various-and often unexplainable-reasons, the status of your customer orders may change to pending or canceled, disrupting sales flow.įailing to act soon could result in reduced profits or negative seller feedback!įortunately for you, order-related issues are easy to fix. Go to /complaint or call (855) 411-CFPB (2372).The uninterrupted sale of physical and digital products is a sign of a healthy Amazon business. If you have an issue with your credit card or bank account, report it to the Consumer Financial Protection Bureau. Please correct the error on my account promptly.Įnclosures: Report Problems I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement.Įnclosed are copies of supporting my position and experience. The seller promised to deliver the items to me on, but I never received my order.” ] I am writing to dispute a charge of to my account on. Re: Notice of disputed charge to Account No. Use this sample letter to help you write your dispute letter. Sample Letter for Disputing Credit or Debit Card Charges If you resolve the problem, check back with your card company - often your bank - to make sure your account shows the proper credit or refund. When you contact the seller, keep a record of who you spoke with and when. But for most problems, if you don’t first contact the card issuer, you could lose important rights that protect you due to the timing requirements. It also may help to contact the seller for problems you are having with debit or credit card charges. Include with your letter copies of any receipts, checks, or other proof of the transaction. Ask for a return receipt so you have proof that the card company got your letter. Send your letter by certified mail, if possible. The address for billing disputes usually is different from the address where you send your payments. Look on your monthly statement, the card company’s website, or your card agreement to get the right address. Send your letter to the address your card company lists for billing disputes, errors, or inquiries.
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